Customer care
Store policies for outdoor orders.
Greatout sells physical backyard and patio goods in USD. These policies explain how orders ship, when returns are accepted, and how to reach us before or after purchase.
Shipping
Orders are processed in 1-3 business days. Standard shipping is $12, and orders over $100 ship free unless a large-item freight rate is shown at checkout.
Returns
Unopened items may be returned within 14 days of delivery. Contact support before sending items back so we can match the return to your order.
Safe product use
Pergola shades, light strings, candles, and BBQ tools include installation or flame-safety notes. Customers are responsible for safe setup and supervised use.
Support
Questions about an order, delivery, or return can be sent to support@greatout.shop. You can also call +1 2191448361.
Order and company details
- Store operator
- GREAT OUTDOOR LIVING, LLC
- Address
- 630 Citrus Ave., Oviedo, FL 32765, USA
- Support email
- support@greatout.shop
- Phone
- +1 2191448361
- Currency
- USD
- Billing descriptor
- GREATOUT BACKYARD
Product responsibility
Greatout products are sold under the Greatout brand. We do not sell counterfeit goods or claim affiliation with third-party outdoor furniture or storage brands. Solar lights are sold for outdoor ambiance and path visibility; we do not make dollar-savings or utility-bill reduction claims.